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Reinventing and Aligning with Customers in Key
June 2010
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| Justin Sharp, Senior Vice President, Facilities Management for SNC-Lavalin |
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By Hayley Mitchell
SNC-Lavalin was founded in Montreal in 1911, but today it is publicly owned and has offices across Canada and more than 35 countries around the globe, with work being done currently in 100 countries. In Canadian Property Management Magazine’s 2010 Who’s Who listing of 200 Companies in Canadian Real Estate, SNC-Lavalin has garnered the top position on the list, reporting a total of 103 million square feet of real estate across office, industrial, retail and other sectors.
Justin Sharp, Senior Vice President, Facilities Management has been with SNC-Lavalin since 1997 and discusses with us that the key to the company’s growth over the last century has been with its individual people (both the customer and its own team), and that moving forward it will use the same techniques to remain in it leadership position. “We do a lot of work to make sure that we put the right people in the right place and provide them with what they need to serve our customers,” says Sharp, explaining that SNC-Lavalin’s staff are passionate about serving the client and that this close alignment with the client is what has continued the growth of the company. “We measure ourselves on the success of our clients.”
Sharp uses Bell Canada, one of SNC-Lavalin’s longest standing customers, as an example of how SNC-Lavalin makes it their priority to help clients anticipate their own needs and what they will require in the future. He says that Bell has recently transformed itself in a very challenging telecom market, so SNC-Lavalin has worked closely with Bell to realign itself and provide them the services they to need to succeed in moving forward. Canadian Broadcasting Corporation (CBC) is another longstanding client that has had to reinvent itself through challenging times, but due to their trust in SNC-Lavalin, as CBC grows, SNC-Lavalin has been able to grow along with them as CBC adds new business.
In order to remain as a leader, Sharp says that of course new client prospects are important for growing the business, but that SNC-Lavalin will continue to do more of what they have always done over the past 100 years. “We are constantly reimagining ourselves with our existing customers, and finding customer that we can be well aligned with in the market place,” says Sharp.
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